Naked Computers

2 Responses to “Computers and Parts Land”

1. Harvard Irving says:

   August 30, 2009 at 4:13 am

   CPL are garbage. Abysmal service and customer support. Very difficult to negotiate refunds or replacements. Poor quality control. About as bottom-of-the-barrel as you can get.
2. Andrew says:

   March 17, 2010 at 4:09 pm

   I used to work for a computer store. There are thousands of complaints on the internet about Melbourne’s discount computer shops like MSY, CPL, Scorptec yet they continue to grow adding more stores and taking a bigger market share. The local computer store that charges higher prices but has better returns policy and customer service are the ones closing down.
   The computer hardware industry has a huge failure rate even the biggest brands can have failure rates in the 5% range. When someone asks me which brand of computer hardware manufacturer is known for quality I advise them to stop dreaming. Quality is an illusion of statistics even with high failure rates the majority of people can make multiple purchases and have no problems with quality. But if a business is doing 500 orders a week it is certain that a dozen customers will be sold more than one faulty part on one order and over longer periods of say months it is statistically certain that a customer will buy parts for an entire system and have every component fail. Couple that with low margins on sales and these business tend to adopt uncompromising policies.
   The bitter reports about these stores is having zero impact, vote with your dollars.